Cloud Connect ® NEON® ONE

Overview

The NEON® ONE features integrated Cloud Connect® access, allowing you to monitor and manage your device remotely from anywhere in the world.

With Cloud Connect® you can:

• Monitor live measurement values from anywhere
• View alarms and notifications in real-time
• Access historical data and trends
• Receive weekly reports via email
• Export data for analysis

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Connection Options

Method	Requirements	Best For
Ethernet	Network cable, internet access	Permanent installations with network infrastructure
GSM/Mobile	GSM modem (available from Kuntze) + SIM card with data plan (also available from Kuntze)	Remote locations without fixed network

Contact Kuntze for GSM modem and SIM card options.

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Setting Up Cloud Connect®

Step 1: Connect to Internet

For Ethernet:

1. Connect an Ethernet cable to the NEON® ONE network port
2. Ensure the network has internet access
3. The device will automatically obtain an IP address (DHCP)

For GSM:

1. Install the GSM modem (available from Kuntze)
2. Insert a SIM card with active data plan (also available from Kuntze)
3. Configure APN settings if required
4. The device will connect to the mobile network

Step 2: Verify Connection Status

1. Go to Main Menu → Remote Access
2. Check the connection status
3. A successful connection shows “Connected” or a green indicator

Step 3: Access Cloud Connect® Portal

1. Open cloud-connect.cloud in your web browser
2. Log in with your Cloud Connect® credentials
3. Your NEON® ONE appears in the Gateway overview list –if not, add it with plus (+) and then enter the serial number.

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Cloud Connect® Account Access

Situation	What to do
You don’t have access and your company doesn’t have an account	Contact Kuntze to set up a Cloud Connect® account
Your company already has a Cloud Connect® account	Ask your company’s Cloud Connect® administrator to create a user account for you

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Cloud Connect® Features

Feature	Description
Live Dashboard	View current measurement values in real-time
Alarm Notifications	Receive alerts via email or push notification
Historical Data	Access logged data, view trends and graphs
Weekly Reports	Automatic email reports with system summary
Data Export	Download measurement data as CSV file
Multi-Device Management	Monitor multiple NEON® ONE devices from one account

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Troubleshooting

Problem	Solution
Device not appearing in Gateway list	Add it with plus (+) and enter the serial number; if that does not work, check network/internet connection and verify connection status in the Remote Access menu.
Cannot connect via Ethernet	Check cable connection; verify network has DHCP enabled; check firewall settings
GSM connection fails	Verify modem is installed correctly; check SIM card is active; confirm APN settings
Forgot Cloud Connect® password	Use “Forgot Password” on the login page or contact Kuntze support