How to Add NEON® ONE in Cloud Connect®?

Overview

This article explains how to add a NEON® ONE in Cloud Connect®.

Use this workflow if your NEON® ONE is not yet visible in the Gateway overview list.

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Prerequisites

• Access to cloud-connect.cloud
• Valid Cloud Connect® user account
• NEON® ONE serial number (16 hexadecimal characters, printed on the NEON® ONE / gateway box)

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Step-by-Step: Add NEON® ONE in Cloud Connect®

Step 1: Open the Gateways page

1. Log in to Cloud Connect®.
2. Open the GATEWAYS tab in the top menu.
3. Check whether your NEON® ONE is already listed.

Image: Gateway overview list with + button in the bottom-right corner

Step 2: Add NEON® ONE with plus (+)

1. If your NEON® ONE is not visible, click the plus (+) button at the bottom-right.
2. The NEON® ONE creation form opens.

Step 3: Enter serial number

1. Enter the NEON® ONE Serial Number.
2. Use exactly 16 hexadecimal characters (0-9, a-f), as shown on the NEON® ONE / gateway box.

Serial Number input with hint “Please enter 16 hexadecimal characters, as shown on the NEON® ONE.

Step 4: Complete NEON® ONE details

Fill in the required fields, then optionally complete additional information:

• Description (for example: site or system name)
• City
• Account number
• Reference
• Contact
• Assign to company

Gateway details form with Serial Number, Description, City, and Assign to company

Step 5: Save and verify

1. Save the new NEON® ONE entry.
2. Return to the GATEWAYS overview.
3. Confirm the NEON® ONE appears in the list.